Service Support

China Vdo Machinery (JINAN) Co., Ltd adheres to the tenet of “serving users, being responsible to users, and satisfying users”, and continuously improves the quality of products and services of the enterprise, and makes the following commitments:

1. Strictly perform the various clauses in the contract to ensure delivery according to quality and on time;
2. Seriously abide by the “Three Guarantees” service, if there is any quality problem during the “Three Guarantees” period, we will be responsible for maintenance, exchange and return, and the warranty period is 12 months;
3. If there is any doubt during the construction and installation process, the supplier will reply immediately after receiving the response from the buyer;

Guarantee measures for the quality of raw materials:

1. All raw material suppliers have a complete quality assurance system, and have passed our company’s qualification review of suppliers;
2. The purchased raw materials must have the supplier’s inspection record, qualification certificate and quality assurance certificate;
3. After the raw materials enter the factory, the quality inspection department of our company will sample and inspect the materials according to the relevant inspection standards, and issue a report and a notice of approval after passing the test.

Quality inspection

measures in the process of in-process:

1. In the manufacturing process of the product, each process is formulated with a complete process manufacturing document according to relevant standards;
2. Three inspections are included in the production process of each process: self-inspection by production operators; follow-up inspection by the QC team in the production workshop; supervision and inspection by the quality inspection department. , This card accompanies the whole process of product manufacturing to prevent the occurrence of missed detection and wrong detection in any link in the production process.

Finished product inspection:

1. After the production of each product, the finished product inspection must be carried out according to the relevant standards;
2. According to the requirements of national standards, the supplier shall issue the finished product inspection record, certificate of conformity and quality guarantee;
3. Our company guarantees that the equipment provided is brand-new and unused, which has undergone strict factory performance tests and quality inspections, and is technologically advanced, mature and reliable modern products. Ensure that the supplied equipment conforms in all respects to the quality, specifications and performance specified in the bidding documents. Ensure that the provided equipment is properly installed, and operates safely and reliably under normal operation and maintenance conditions.

Seven, quality tracking:

1. After the product is delivered to the buyer, our company will conduct quality tracking inspection or provide technical services to the buyer according to the requirements of the quality assurance system;
2. If the demander needs to increase the domain modification of the above quality assurance measures, please propose it, and we will make changes to meet the user’s requirements.
3. During the quality guarantee period stipulated in the contract, our company is responsible for repairing or replacing any defective equipment free of charge for any damage, defect or failure of the supplied equipment due to defects in design, manufacture, materials, and outsourced supporting parts. equipment to meet the requirements specified in the technical conditions. Outside the quality assurance period, our company is obliged to implement paid lifetime maintenance for the equipment provided.

Pre-sales advice:

1. You can call our contact hotline, and we will explain the performance and characteristics of the product in a simple and easy-to-understand way, and provide you with intimate suggestions for your purchase.
2. We will provide professional consulting services to provide you with customized beer equipment.

After-sales service process:

1. The content of the contract of both parties shall be numbered and the user file shall be established.
2. Assist customers in plant design and planning.
3. Free to guide the installation for you, and be responsible for the debugging of the equipment.
4. The company conducts regular inspection and maintenance of the user’s equipment.

After-sales service guarantee:

1. The mainframe of the equipment is guaranteed for 3 years, and the whole machine is guaranteed for 1 year.
Second, the equipment parts are made of sanitary parts from the best manufacturers in the industry to ensure the service life of the parts.
3. After-sales service personnel have received unified training and opened a 24-hour after-sales service telephone to ensure that customers’ problems are solved in a timely manner.

If you have any questions or comments about our products or engineering services and after-sales service, as long as you notify us, it will be timely feedback and archived in the after-sales service center, and our after-sales service personnel will respond within 12 hours according to the actual situation and specific problems. make an opinion on the handling.

Perennial supply accessories: wine vending machine, pull-type well-type wine injector, stainless steel butterfly valve, sugar content meter, edible hose, solenoid valve, temperature probe, temperature transmitter, electric contact pressure gauge, electric heating tube, beer preservation barrel, draft beer Barrel filling machine, glass bottle filling machine, etc.

Undertake beer equipment transformation projects: maintenance, repair and transformation of large, medium and small beer equipment, update and transformation of old-fashioned beer equipment control systems, and provide transformation and control solutions on site.